Please note all information on this page is related to shipping within India.
Delivery time would be 10-15 working days depending on the location. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Kindly note there might be a delay during National holidays and festivals.
We follow the standard US and EUR sizes to help you pick the perfect size.
The return policy stands for footwear only. In case you want to swap your jutties for another size then please notify us by an email within 48 hours of the product being delivered to you at firstname.lastname@example.org. The return of the product has to be within one week and has to be in the same packaging as delivered. We do not entertain refund & cancellation requests.
The return will ONLY be accepted if you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with. please notify us by an email within 48 hours of the product being delivered to you at email@example.com.
Please send us a photograph of the product before we arrange for your damaged/incorrect product to be returned to us, after which it is up to the discretion of Team Muddleberry to decide whether product is approved for return. We shall dispatch the fresh / correct product, once we have received the damaged /incorrect product.
We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.
Sale: for items purchased on sale there is no refund and exchange,
NO RETURNS WILL BE GIVEN IN THE FOLLOWING CASES:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 2 failed delivery attempts by our respective courier agent.
Package refused by recipient.
Products returned in a used or damaged condition.
Minor color and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website
If the jewelers is not faulty or damaged.
Please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. Let's not think of an irregular weave or print or a stitch as a defect.
The return will ONLY be accepted if you have received the incorrect product.